Refund Policy
At Ouma Bets Gebak, we take great care in preparing and delivering freshly baked goods to our customers. Due to the nature of our products, we do not offer refunds, as we cannot resell any fresh products once they have left our premises.
However, if you believe your order is defective, we are happy to investigate. In such cases, please provide the following details for us to review your request:
- Photographic Proof: Clear images of the product in question.
- Order Details: Date of purchase and order number. Include any additional information, such as Best Before Date, etc.
- You can send all details to info@oumabetsgebak.co.za
Once we receive this information, we will assess the situation and determine the appropriate course of action.
Courier and Delivery Policy
-
Incorrect Address: Please double-check the delivery address at checkout. We cannot be held responsible for incorrect addresses, and any additional delivery costs or issues will be the client's responsibility.
-
PUDO Locker Deliveries: If you select a PUDO (Pick-Up, Drop-Off) locker, please ensure the correct locker address is provided. If no specific locker is stated, we will deliver to the closest available locker in your area.
Damaged Products
We do not offer refunds or exchanges for products that are damaged after leaving our premises. Please note that once the product is in transit, we are not responsible for any breakage or damage.
By placing an order with us, you agree to the terms outlined in this policy.