Shipping Policy

At Ouma Bets Gebak, we take care to ensure your freshly baked goods are delivered in the best possible condition. Below are the details of our shipping policy:

Processing and Shipping Times

  • Please allow 2-4 business days for order processing.
  • Once processed, orders are typically delivered within 3-5 business days via our courier services.
  • We ship Monday to Wednesday only. Orders placed after 9:00 AM on Wednesday will be shipped the following Monday. This is to prevent our cookies from sitting in a courier warehouse over the weekend.

Delivery Services We offer two delivery options for your convenience:

  1. PUDO Locker Delivery – R85
    Your package will be delivered to the PUDO locker you specify. If no locker is indicated, we will select the closest one to your area.

  2. Standard Door Delivery – R125
    Your package will be delivered directly to your doorstep, based on the address provided at checkout. Please ensure the address is accurate, as we cannot be held responsible for incorrect addresses.

Important Information

  • If your package cannot be delivered due to incorrect address information or your unavailability, and it is returned to us, you will be responsible for paying the courier fees again, plus an additional R100 admin fee.
  • We are not liable for missed or late deliveries due to delays beyond our control, such as courier delays.

Royal Icing Cookies

  • Royal icing cookies require additional time to prepare. Please allow up to 2 weeks for processing (excluding transit and courier time).
  • Free shipping on orders over R800 does not apply to royal icing cookies. You will be charged for shipping when ordering these products.
  • While we strive to meet deadlines, we cannot be held responsible for missing specific due dates, though we will always do our best to deliver on time.

By placing an order with us, you acknowledge and accept the terms outlined in this shipping policy.