Shipping Policy

At Ouma Bets Gebak, we take care to ensure your freshly baked goods are delivered in the best possible condition. Below are the details of our shipping policy:

Processing and Shipping Times

  • Please allow 2-4 business days for order processing.
  • Once processed, orders are typically delivered within 3-5 business days via our courier services.
  • We ship Mondays, Tuesdays and Wednesdays only. Orders placed after 10:00am on a Wednesday will be processed and shipped the following Monday. This is to prevent our cookies from sitting in a courier warehouse over the weekend. (Please note this is only relevant for Chunky Cookie Orders). Cut-off time for Monday shipping is Friday, 10am. Orders placed after Friday, 10am will be shipped the following Tuesday.
  • Although we try our best to not let the cookies stay at the couriers over the weekends, we cannot prevent this from happening. If it does happen, your cookies will still be perfectly fine upon arrival. 
  • WE OFFER FREE SHIPPING FOR ORDERS OVER R1000 - All orders over R1000 will qualify for free standard shipping (3-5 days), and will not be eligible for overnight shipping.

Delivery Services We offer three delivery options for your convenience:

  1. Standard Door Delivery – R125
    Your package will be delivered directly to your doorstep, based on the address provided at checkout in 3 - 5 days. Please ensure the address is accurate, as we cannot be held responsible for incorrect addresses.

  2. Overnight Delivery - R180
    Your package will arrive in 1 - 2 business days after processing depending on your location. This does not include the actual lead time (baking and packaging of order). This refers only to the courier time.  

 

Priority Shipping Policy

We offer Priority Shipping for customers who need their orders delivered more urgently. Below are the details for our available shipping options:

Overnight Shipping:

  • Delivery Time: Our standard Overnight Shipping typically takes 1-2 business days depending on your location for R180. 

  • Delivery Times: Please note that while we aim to deliver your order overnight, delivery may take up to 2 business days, depending on the distance and courier schedules.

  • Please note that this does NOT include our actual lead time. We still need to prepare, bake and package your order. Overnight delivery refers to the shipping period. 

Urgent Deliveries (Same Day, Weekend, or Public Holiday Delivery):

  • If you require Same-Day Express delivery, or if you need your order delivered on a weekend or public holiday, please contact us directly.

  • We are happy to assist with urgent requests, but please be aware that these services will incur additional costs. The exact cost will be determined based on the specific requirements and timing.

Important Information

  • If your package cannot be delivered due to incorrect address information or your unavailability, and it is returned to us, you will be responsible for paying the courier fees again, plus an additional R100 admin fee.
  • We are not liable for missed or late deliveries due to delays beyond our control, such as courier delays.

By placing an order with us, you acknowledge the following:

  1. Damage During Transit: We are not responsible for any damage that occurs to your package once it is in the possession of the courier. We encourage you to inspect your package upon delivery and report any damage directly to the courier.

  2. Please provide us with the PUDO Locker address when choosing PUDO Locker Delivery at checkout. If you enter your home address in this case, the nearest PUDO Locker will be selected for you. We will not be held liable for incorrect Locker delivery if no details were indicated.

  3. Incorrect Information: We are not held liable for any delays in package delivery resulting from incorrect information provided by the customer at the time of order. It is the customer's responsibility to ensure that all details are accurate.

  4. Unavailability at Delivery: If you are unavailable to receive your package at the time of delivery, we cannot be held liable for any resulting delays. Please make arrangements to ensure someone is available to accept the delivery.

  5. Courier Delivery Times: We do not control the delivery schedule of our courier services. Once you receive a notification (via email) indicating that your package has left our facility and is with the courier, please anticipate delivery within 3 to 5 business days.

If you have any questions or need assistance, feel free to contact us. We look forward to providing you with the perfect sweet treat for your event!

By placing an order with us, you acknowledge and accept the terms outlined in this shipping policy.

Thank you for your ongoing support in our business! We appreciate everyone's loyalty!